Plain terms
Warranty & repair policy
How quotes, warranties and collections work at our counter — written in plain English, so there are no surprises later.
Quotes
Parts prices change often, so we do not publish a fixed price list. We quote for your exact model, by phone or at the counter, and no repair work starts until you have agreed the price. If we find something unexpected once the case is open — liquid damage under a cracked screen, for example — we stop and tell you before doing anything more.
Warranty
Warranty depends on the repair and the part:
- Some repairs carry our own warranty, covering the work we did.
- Some parts carry the supplier’s warranty, passed on to you.
Which applies to your repair, and for how long, is explained at the counter before you agree to the repair. Ask for it in writing on your receipt and keep it — it is your proof of the repair and of the warranty.
What a warranty does not cover
As with any repair warranty, new physical or liquid damage after the repair, and repairs opened or altered elsewhere afterwards, are not covered. A warranty on one part does not extend to the rest of the device.
If something is not right
Bring the device back with your receipt, or call (212) 404-3000. Tell us what you are seeing and we will look at it.
Your data
Repairs very rarely affect your files, but no repair shop can guarantee it, and devices with liquid or board damage carry real risk. Please back up before any repair; our drop-off checklist shows how.
Collection
We will let you know when your device is ready. Please collect it within a reasonable time; if you cannot, call and we will hold it.
12-07 Jackson Ave · Long Island City
Bring it in today
Walk in any day between 10 AM and 9 PM — no appointment needed. Call first with your model number and we can tell you whether the part is on the shelf.